Last updated on 1-Sep-2024
1- The time it takes to process your order before it is shipped:
From two to ten working days depending on the nature and quantity of the order.
2- Shipping and carrier we use:
We currently use smsa. We may later introduce other shipping companies.
3- The time required for the shipment of your order to reach your address:
It depends on the shipping company (usually within three days after the order is processed and shipped).
4- If the customer provided wrong information, such as wrong address:
The customer is responsible for entering his/her data correctly and for any consequences of wrong entries . The store does not bear any responsibility resulting from this, such as late arrival or loss of the shipment or the shipping costs and re-shipping return costs.
5- What happens if the customer did not receive the shipment despite the shipping company’s attempt to contact the customer to deliver the product?
The customer bears the cost of the return-shipping back to the store in addition to the original shipping cost to customer, after these deductions the partial refund of the remaining amount is activated within two working days from the date of arrival of the shipment back to the store. The cost of return-shipping back to store for every two kilograms or less is: SAR 50 for returns from within Saudi Arabia. And SAR 99 for returns from the rest of the Gulf countries.
- This includes all reasons why the customer did not receive the shipment, such as (but not limited to): customer not responding to the shipping company’s communication, incomplete address, or if the customer did not pay the customs fees or any other fees imposed on the shipment by the governmental authorities in his/her country.
6- Additional benefits on the bill of lading:
Some shipping companies offer additional services and benefits such as insurance and indemnity guarantees for shipments, signature delivery, and identity verification of the recipient. If the customer wishes to obtain any of these additional services, he/she must contact our customer service (via WhatsApp before paying for the order). We will contact the shipping company and estimate the cost of the additional service, if applicable, to be paid by the buyer along with the shipping fees.
7- The shipment arrives damaged due to the shipping company fault:
The shipping company must be notified and all claims for damaged shipments must be submitted no later than forty-eight (48) hours from the time of shipment delivery, and failure to comply with these period will forfeit the right to claim compensation for the damage.
The customer must keep the shipment and its contents in the condition in which he received it, until it is examined by the shipping company and recovered back.
8- Delay in shipping transit or loss at delivery:
The store is not responsible for any consequences of the shipping company’s delay in delivering the order. It is the customer’s responsibility to contact the shipping company and find out their policy. The store will cooperate with the customers by contacting the shipping company as well.
The store is not responsible for loss, late delivery or damage as a result of (customer) providing false information, or the Carrier not being able to contact the customer or because the address is incomplete or incorrectly entered by the customer.
9- Changes or Modification of Shipping Policy:
We reserve the right to amend or change our policies without notice. However, such amendments will not apply retrospectively to any completed order that was paid prior to the change in our policy.
The Language:
Arabic is the default and the accepted language in case of any disputes/differences in translations.
